Terms & Conditions | ISBRAE

ISBRAE

Terms & Conditions

These Terms & Conditions govern purchases of ISBRAE products and services, including delivery, installation, warranty and use of our website.

Last Updated: September 2026

Welcome to ISBRAE

These Terms & Conditions apply to products and services supplied by ISBRAE Pte. Ltd. ("ISBRAE", "we", "us" or "our"). By placing an order with ISBRAE, purchasing our products or using our services, you agree to these Terms & Conditions together with any applicable quotation, invoice, order confirmation, warranty terms or other terms communicated in connection with your purchase.

General

These Terms & Conditions govern the purchase, delivery, installation and use of products and services supplied by ISBRAE Pte. Ltd.

Additional terms may apply to particular products, services, promotions or orders. Where applicable, these will be stated in the relevant quotation, invoice, order confirmation or warranty documentation.

Product Information

ISBRAE aims to provide accurate product descriptions, specifications, photographs, dimensions, functions and pricing.

Product images are provided for illustration purposes. Actual product colour, finish and appearance may vary slightly due to lighting, photography, screen settings, manufacturing variations or product updates.

We may make reasonable changes to product specifications, components or design where necessary, provided such changes do not materially alter the intended functionality of the product.

Orders & Confirmation

All orders are subject to product availability and acceptance by ISBRAE.

An order is considered confirmed once the required payment has been received and an order confirmation, invoice or receipt has been issued by ISBRAE.

Customers are responsible for checking the selected product model, configuration, colour, quantity, delivery details and installation requirements before confirming an order.

Pricing & Payment

All prices are stated in Singapore Dollars (S$) unless otherwise indicated.

Applicable payment terms will be stated during checkout or in the relevant quotation, invoice or order confirmation.

Additional charges may apply for services or works outside the standard scope, including additional installation requirements, modification works, special delivery arrangements or other customer-requested services.

Any additional charges should be communicated to the customer before the relevant additional work proceeds.

Delivery

Delivery dates and times provided by ISBRAE are estimates unless expressly confirmed otherwise.

Delivery schedules may be affected by product availability, logistics, building access, customer availability, weather or circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.

Where a delivery cannot be completed due to incorrect information, restricted access or the customer's unavailability, additional delivery charges may apply for a subsequent delivery attempt.

Installation

ISBRAE water systems may require suitable plumbing, electrical supply, countertop openings, cabinet space, ventilation, drainage or other site provisions depending on the product selected.

Customers are responsible for ensuring that the installation location is reasonably accessible and prepared in accordance with the installation requirements communicated by ISBRAE.

Standard installation does not include renovation, carpentry, cabinetry alteration, major plumbing modification, electrical rewiring, countertop fabrication or other works unless expressly stated otherwise.

Renovating your kitchen?
We recommend confirming ISBRAE's installation requirements before your countertop, cabinetry, electrical and plumbing works are finalised.

Site Conditions

Installation is subject to suitable site conditions.

ISBRAE is not responsible for pre-existing plumbing defects, electrical faults, water pressure issues, structural problems, unsuitable countertop materials, insufficient cabinet space or other pre-existing site conditions outside the agreed scope of our services.

If additional preparation or rectification work is required, installation may need to be rescheduled until the relevant work has been completed.

Customer Preparation

Before installation, customers should ensure that the installation area is accessible and that sufficient space is available for the applicable ISBRAE system components.

Where a countertop opening or other preparation is required, it must comply with the applicable installation dimensions provided by ISBRAE.

Customers should provide installation information to their interior designer, contractor, carpenter, electrician or plumber where relevant.

Order Changes & Cancellation

If you wish to change or cancel an order, please contact ISBRAE as soon as possible.

Whether an order may be changed or cancelled will depend on its status, including whether the product has already been ordered, allocated, customised, prepared, delivered or installed.

Special-order, customised or specifically procured products may be subject to additional cancellation restrictions where permitted by applicable law.

Returns & Refunds

Requests for returns or refunds will be considered in accordance with the applicable order terms, product condition and Singapore law.

Products that have been installed, used, damaged, modified or customised may not be eligible for return except where required by applicable law.

Customers should contact ISBRAE promptly if they believe that a product received is incorrect, damaged or defective.

Product Inspection

Customers should inspect their product within a reasonable period following delivery or installation and notify ISBRAE promptly if there is any visible damage, missing component or apparent issue.

Where appropriate, photographs or other information may be requested to help us assess the issue and arrange the appropriate support.

Product Warranty

ISBRAE products are supplied with the applicable warranty coverage stated in the relevant product information, quotation, invoice or warranty documentation.

Warranty coverage begins in accordance with the applicable warranty terms for the purchased product.

Customers may be required to provide proof of purchase, product information and reasonable details of the issue when requesting warranty service.

Warranty Exclusions

Subject to applicable law and the specific warranty supplied with your product, warranty coverage may not apply to damage or faults resulting from:

Misuse, negligence or accidental damage;
Unauthorised modification, dismantling or repair;
Installation not carried out in accordance with applicable requirements;
Unsuitable plumbing, electrical or site conditions;
Failure to carry out required maintenance;
Failure to replace consumable components when required;
Normal wear and tear;
Cosmetic damage that does not affect product operation; or
Circumstances otherwise excluded under the applicable product warranty.

Filters, Consumables & Maintenance

Filters and other consumable components require periodic replacement depending on the applicable product, consumption, water conditions and recommended maintenance schedule.

Customers are responsible for following the applicable filter replacement and maintenance recommendations.

Filters and consumable components may not form part of the standard product warranty unless expressly stated otherwise.

After-Sales Support

ISBRAE provides local customer support in Singapore for product enquiries, servicing and after-sales assistance.

Service availability, charges and response times may vary depending on the product, warranty status, service requirement and location.

Product Use & Safety

Customers should use ISBRAE products in accordance with the applicable instructions and intended purpose.

Certain systems may dispense hot water. Appropriate care and supervision should be exercised when operating such functions.

Customers should not dismantle, modify or attempt repairs to electrical or pressurised system components unless appropriately qualified and authorised to do so.

Website Use

The ISBRAE website is provided for general information, product discovery, enquiries and purchases.

You must not misuse the website, interfere with its operation, attempt unauthorised access or use the website for unlawful purposes.

Intellectual Property

Unless otherwise stated, the ISBRAE name, branding, website design, written content, graphics and other original materials appearing on this website are owned by or licensed to ISBRAE Pte. Ltd.

Such materials may not be reproduced, distributed, modified or used for commercial purposes without prior permission except where permitted by law.

Third-Party Services

ISBRAE may use third-party providers for services such as payment processing, delivery, communication or website functionality.

Your use of third-party services may also be subject to the relevant provider's terms and policies.

Limitation of Liability

To the extent permitted by applicable law, ISBRAE will not be responsible for indirect or consequential loss resulting from circumstances outside our reasonable control, unsuitable site conditions or use of a product contrary to its instructions or intended purpose.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right, remedy or liability that cannot lawfully be excluded, restricted or modified under applicable Singapore law.

Events Outside Our Control

ISBRAE will not be responsible for delays or failure to perform obligations where caused by events outside our reasonable control.

Such events may include transportation disruptions, supplier delays, severe weather, utility interruptions, government measures or other unforeseen circumstances.

Changes to These Terms

ISBRAE may update these Terms & Conditions from time to time to reflect changes in our products, services, business operations or applicable requirements.

The latest version will be published on our website together with the updated effective date.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Singapore.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the courts of Singapore, subject to any applicable rights or dispute resolution processes provided by law.

Contact ISBRAE

For questions relating to an order, installation, warranty, servicing or these Terms & Conditions, please contact:

ISBRAE Pte. Ltd.
Singapore
WhatsApp: +65 8083 1877

ISBRAE Support

Need clarification?

Speak with our team about your order, installation, warranty or product requirements.

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Terms and Conditions